Terms & Conditions

Effective Date: 25 August 2026

1. Welcome

Welcome to Browns Garage. By accessing our website, contacting us, booking work or using our garage services, you agree to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of our website and services.

2. Acceptance of Terms

By visiting our website, making an enquiry, booking your vehicle with us or using our services, you confirm that you have read, understood and accepted these Terms & Conditions.

3. Garage Services

Browns Garage provides a range of automotive services which may include:

• Vehicle servicing
• Vehicle repairs
• MOT testing and preparation
• Diagnostics
• Engine and mechanical work
• TerraClean services
• Vehicle remapping
• Specialist automotive services

The exact work required, availability, estimated cost and completion time may vary depending on the vehicle and its condition.

4. Bookings & Appointments

Customers are encouraged to contact Browns Garage before bringing a vehicle in for servicing, repairs or other work.

• Please provide accurate vehicle and contact information.
• Please arrive at the agreed time where an appointment has been arranged.
• Let us know as early as possible if you need to cancel or reschedule.
• Additional work may require additional time.
• Completion times provided are estimates unless specifically agreed otherwise.

5. Estimates & Additional Work

Where an estimate or quotation is provided, it will be based on the information and vehicle condition reasonably available to us at that time.

During inspection or repair, additional faults or work may become apparent. Where appropriate, we will seek customer approval before carrying out significant additional work that was not originally agreed.

6. Payment Terms

Payment is normally due before the vehicle is released or when the vehicle is collected, unless alternative arrangements have been agreed in advance.

Where extensive or specialist parts are required, Browns Garage may request a deposit or part payment towards the cost of parts or ongoing work.

Vehicles may not be released until outstanding amounts relating to completed and authorised work have been paid, subject to applicable law.

7. Customer Responsibilities

Customers are responsible for providing accurate and relevant information about their vehicle, including where applicable:

• Vehicle make and model
• Vehicle registration
• Known faults or warning lights
• Previous repairs or modifications relevant to the work
• Any unusual symptoms or mechanical problems
• Correct contact information

Failure to disclose relevant information may affect our ability to diagnose or repair a vehicle accurately.

8. Parts & Customer-Supplied Parts

Where parts are required, their availability and delivery times may affect the completion of work.

If Browns Garage agrees to fit parts supplied by a customer, responsibility for the suitability, quality or warranty of those customer-supplied parts may remain with the customer or original supplier, subject to applicable consumer law.

9. Website Use

You agree to use this website lawfully and responsibly. You must not:

• Attempt unauthorised access to the website or its systems.
• Introduce malicious software, viruses or harmful code.
• Misuse website forms or contact facilities.
• Interfere with website security or operation.
• Use the website for fraudulent or unlawful purposes.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, branding, logos, graphics and original website materials, belongs to Browns Garage or is used with appropriate permission.

Content may not be copied, reproduced or commercially distributed without permission, except where permitted by law.

11. Third-Party Links

Our website may contain links to third-party websites or services. These external websites are operated independently from Browns Garage.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

12. Website Disclaimer

Information provided on this website is intended for general information and guidance.

Vehicle faults, repair requirements and costs can vary depending on the vehicle, its condition and the results of physical inspection or diagnostic testing.

Website information should therefore not be treated as a substitute for an appropriate vehicle inspection or professional diagnosis.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Browns Garage will not be responsible for indirect or consequential losses arising solely from the use or inability to use this website.

Nothing in these Terms & Conditions is intended to exclude or restrict liability where doing so would be unlawful, or to affect any statutory rights that cannot legally be excluded.

14. Privacy

Personal information submitted through our website or provided when using our services is handled in accordance with our Privacy Policy and applicable data protection requirements.

15. Changes to These Terms

Browns Garage may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.

The latest version will be published on this page with an updated effective date.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.

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17. Contact Information

If you have any questions regarding these Terms & Conditions, please contact Browns Garage.